If your order is damaged upon arrival you are eligible for a full refund as long as the order is sent back within 14 days. If you wish to change your item we can offer you an exchange, as long as all packaging is in perfect condition, there is no damage to the item and the item has not been opened or used. As with returns, this must be done with 14 days and at your own expense, unless the mistake was at our end.Please email if you have any issues regarding items, refunds or exchanges and we will endeavour to sort out your issue as quickly as possible. At Skindustry™ Clinic we place the customer at the centre of everything we do, so if you have any issues please do contact us.