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All orders placed before 1pm will be despatched - upon successful receipt of payment – within 2-3 working days. Orders placed after 1pm will be despatched within 3-4 working days.
Our orders are despatched via Royal Mail (where possible). There are a variety of postage options available to you at the point of checkout. The cheapest options are First and Second Class delivery. All deliveries must be signed for.
For international customers, if none of our standard delivery options are appropriate then please contact us at firstname.lastname@example.org and we will contact local carriers as well as FEDEX, DHL and UPS for alternative options.
If you opt for standard international delivery without tracking then we will not be held liable for any loss of products whilst in transit.
Return & Exchange Information:
If your order is damaged upon arrival you are eligible for a full refund as long as the order is sent back within 14 days.
If you wish to change your item we can offer you an exchange, as long as all packaging is in perfect condition, there is no damage to the item and the item has not been opened or used. As with returns, this must be done with 14 days and at your own expense, unless the mistake was at our end.
Please email email@example.com if you have any issues regarding items, refunds or exchanges and we will endeavour to sort out your issue as quickly as possible.
At Skindustry™ Clinic we place the customer at the centre of everything we do, so if you have any issues please do contact us.